Privacy & Cookie Policy

Effective Date: 8th September 2025
Last Updated: 8th September 2025

IgnitePro Services respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and communications, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Company Information

IgnitePro Services
197 Marldon Road
Paignton, Devon TQ3 3LY
Email: info@igniteproservices.com
Tel: 01803 223859
Proprietor: Josh Illingworth

2. Information We Collect

We may collect and process the following personal data:

Identity Data: name, title, and contact details.
Contact Data: email address, phone number, postal address.
Transaction Data: records of services provided, invoices, and payments.
Technical Data: IP address, browser type, device information, website usage data.
Communications Data: messages, emails, and enquiries.

We do not collect special category data (e.g., health, religion, political opinions) unless strictly necessary and with your explicit consent.

3. Lawful Bases for Processing

We process your personal data under one or more of the following lawful bases:

Contractual Necessity: to provide our services, process payments, and manage enquiries.
Legal Obligation: to comply with UK laws, tax, and accounting requirements.
Legitimate Interests: to improve our services, manage business operations, and communicate relevant updates (without overriding your rights).
Consent: where you have opted in (e.g., to receive marketing communications). You may withdraw consent at any time.

4. How We Use Your Information

We use your personal data to:

Deliver and manage our services.
Respond to enquiries and provide customer support.
Issue contracts, invoices, and receipts.
Improve our website, communications, and service delivery.
Comply with regulatory and legal obligations.
Send you relevant updates or marketing (only if you have given consent).

5. Sharing Your Information

We will never sell your personal data. We may share it with:

Service Providers: trusted third parties who support our IT systems, hosting, or communications.
Professional Advisors: accountants, auditors, and legal advisers.
Regulators & Authorities: if required to comply with legal or regulatory obligations.

All third parties are required to respect your data and process it securely.

6. International Transfers

We generally store and process data within the UK. If we transfer your data outside the UK, we will ensure appropriate safeguards are in place (e.g., UK-approved Standard Contractual Clauses).

7. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, including for legal, accounting, or reporting requirements.

Service-related records: retained for up to 6 years (for legal/tax purposes).
Marketing communications: retained until you withdraw consent or unsubscribe.

8. Your Rights Under UK GDPR

You have the following rights:

Right to Access: request a copy of the data we hold about you.
Right to Rectification: correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): request deletion of your data where applicable.
Right to Restrict Processing: request we limit the way we use your data.
Right to Data Portability: receive your data in a structured, machine-readable format.
Right to Object: object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: where processing is based on consent.

To exercise your rights, contact us at info@igniteproservices.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

9. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or smartphone) when you visit a website. They allow websites to recognise your device, store preferences, and improve functionality.

Cookies can be:

Session Cookies: temporary, deleted when you close your browser.
Persistent Cookies: remain on your device until they expire or you delete them.
First-Party Cookies: set directly by our website.
Third-Party Cookies: set by third-party services we use (e.g., analytics, embedded content).

Types of Cookies We Use

Strictly Necessary Cookies
- Required for website operation and security.
- Examples: remembering form submissions, enabling navigation.
- These cannot be disabled.
Performance & Analytics Cookies
- Help us understand how visitors use our website.
- Collect anonymised statistics (e.g., page views, time spent).
- Example: Google Analytics.
Functionality Cookies
- Remember your preferences and choices (e.g., language, location).
- Enhance user experience.
Marketing & Advertising Cookies (if used)
- Track browsing behaviour to deliver personalised ads.
- Used by third-party networks or embedded content (e.g., YouTube, social media).

How We Use Cookies

We use cookies to:

Ensure the website functions properly.
Analyse traffic and user behaviour to improve content.
Provide a secure browsing experience.
Deliver relevant content and advertisements (where applicable).

Managing Cookies

You can control and manage cookies in several ways:

Browser Settings: Most browsers allow you to block or delete cookies.
Cookie Banner: On your first visit, you can accept or reject non-essential cookies.
Third-Party Tools: You may opt out of advertising cookies via services like Your Online Choices.

Please note: Disabling certain cookies may affect website functionality.

Third-Party Cookies

Our website may include content or features from third parties (e.g., videos, maps, social media plugins). These providers may set their own cookies, which we do not control. Please review their privacy and cookie policies.

10. Data Security

We take appropriate technical and organisational measures to protect your data, including:

Secure servers and encrypted connections.
Limited access to personal data.
Regular monitoring of IT systems for vulnerabilities.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be published on this page with the updated “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy & Cookie Policy or how your personal data is handled, please contact us: